IT Managed Services - MSP

MoonKnight Networks offers the following Managed Services to meet all of your business computer and networking needs.

Desktop computers

ActiveWatch - Affordable IT service to help you keep costs down with regular maintenance for your computer.

Service Includes:

• 24/7 Web Monitoring of Essential Business Systems
• Remote Desktop Support for fast problem resolution
• Antivirus Software
• AntiMalware Software
• Operating System and MS Application patch installation
• Scheduled system maintenance
• Confidentiality Agreement
• No Termination Penalties
• 100% Satisfaction Guaranteed

KnightWatch - Monthly fixed rate technical support and maintenance solution for your business computers. This solution regulates IT cost effectively and gives your business priority response to any computer or networking needs. OnCall Technical support is included as well as offsite backups.

Service includes:

• Antivirus for each workstation
• AntiMalware for each workstation
• Offsite backup of your data
• 24/7 Workstation performance monitoring
• Oncall Unlimited Helpdesk Support
• Unlimited Email and Web Based Support
• Remote Desktop Support for fast problem resolution
• Patch Management and Installation
• Proactive weekly Workstaton Maintenance
• Network and Computer Documentation
• Hardware and Software Inventory Reports
• Asset tracking and Inventory
• No Travel Charges
• Confidentiality Agreement
• No Termination Penalties
• 100% Satisfaction Guaranteed

BlackWatch - Support for the person on the go. We don't just limit the service to the computer, we support any computer the person may be using who needs technical support. supports the person, not just the computer

Service includes:

• Antivirus for each workstation
• AntiMalware for each workstation
• Offsite backup of your data
• 24/7 Workstation performance monitoring
• Oncall Unlimited Helpdesk Support
• Unlimited Email and Web Based Support
• Remote Desktop Support for fast problem resolution
• Patch Management and Installation
• Proactive weekly Workstaton Maintenance
• Network and Computer Documentation
• Hardware and Software Inventory Reports
• Asset tracking and Inventory
• Any Computer, remote technical support
• 5 Gigs Offsite file/folder storage
• No Travel Charges
• Confidentiality Agreement
• No Termination Penalties
• 100% Satisfaction Guaranteed

Servers

ActiveWatch - Affordable IT service to help you keep costs down with regular maintenance for your servers

Service includes:

• Windows Server Management
• Backup Management of your data
• 24/7 Server performance monitoring
• Remote Desktop Support for fast problem resolution
• Server System Administration
• Patch Management and Installation
• Virtual Server Management (where applicable)
• Proactive weekly Server Maintenance

KnightWatch - Monthly fixed rate technical support and maintenance solution for your business computers. This solution regulates IT cost effectively and gives your business priority response to any computer or networking needs. OnCall Technical support is included as well as offsite backups.

Service includes:

• Windows Server Management
• Antivirus for each workstation
• AntiMalware for each workstation
• Backup Management of your data
• Site Survey and Network Diagram
• Monthly Service Reports
• 24/7 Server and Workstation performance monitoring
• Oncall Unlimited Helpdesk Support
• Unlimited Email and Web Based Support
• Remote Desktop Support for fast problem resolution
• Backup and Restore File Testing
• Security Audits
• Server System Administration
• Patch Management and Installation
• Virtual Server Management (where applicable)
• Proactive weekly Server Maintenance
• Proactive weekly Workstaton Maintenance
• Firewall Management
• ISP Management
• Procurement Services
• Dedicated Account Manager
• Annual Technology Planning and Budgetary meeting
• Network and Computer Documentation
• Hardware and Software Inventory Reports
• Vendor Liason
• Third Party Vendor Assistance
• Asset tracking and Inventory
• No Travel Charges
• Guaranteed Response Time
• Microsoft Premier Support
• Fixed Price Quotes for new Projects
• No Overtime Rates
• Disaster Recovery Plan
• Confidentiality Agreement
• No Termination Penalties
• 100% Satisfaction Guaranteed

BlackWatch

Service includes:

• Windows Server Management
• Antivirus for each workstation
• AntiMalware for each workstation
• Backup Management of your data
• Site Survey and Network Diagram
• Monthly Service Reports
• 24/7 Server and Workstation performance monitoring
• Oncall Unlimited Helpdesk Support
• Unlimited Email and Web Based Support
• Remote Desktop Support for fast problem resolution
• Backup and Restore File Testing
• Security Audits
• Server System Administration
• Patch Management and Installation
• Virtual Server Management (where applicable)
• Proactive weekly Server Maintenance
• Proactive weekly Workstaton Maintenance
• Firewall Management
• ISP Management
• Procurement Services
• Dedicated Account Manager
• Annual Technology Planning and Budgetary meeting
• Network and Computer Documentation
• Hardware and Software Inventory Reports
• Vendor Liason
• Third Party Vendor Assistance
• Asset tracking and Inventory
• No Travel Charges
• Guaranteed Response Time
• Microsoft Premier Support
• Fixed Price Quotes for new Projects
• No Overtime Rates
• Disaster Recovery Plan
• Confidentiality Agreement
• No Termination Penalties
• 100% Satisfaction Guaranteed

Call MoonKnight Networks to learn more: