MoonKnight Networks, Inc., (MKN) provides support through our Solutions, Remote and Onsite Support Services. You pick how often you would like support for your network and computers and we’ll customize a support plan to fit your budget.
Technical Support Solutions
Email SPAM filtering: remove spam and viruses from your email and keep them out of your inbox. Catches 95% of all SPAM. Daily reports on the emails that were blocked for your review.
KnightWatch 24/7 System Monitoring: We can monitor all computers, servers, firewalls, routers, switches. We recommend monitoring your servers. Catch problems before they arise. Save money and lost time caused by computer outages and repair time. Our monitoring system is called KnightWatch and is hosted at http://knightwatch.moonknight.com.
Web/DNS/FTP/Email Hosting: we can provide hosting services for your company web sites, DNS, FTP sites and email. Additional costs for large amounts of storage with FTP and email.
Backup Maintenance: Review of your backup status. Verify that the backups are running and perform a test restore of data. Backups are extremely important as part of your Disaster Recovery Planning and for restoring lost data.
Event Log Review: Review the event logs for errors and warnings. We clear the event logs and provide notification of potential problems. Event logs fill up regularly and need to be cleared out to prevent the system from running out of hard drive space as well as detection of potential problems on the system.
Install OS patches: Each month software vendors release updates to the products they have released. Most common are the operating system patches released by Microsoft. Installing the appropriate patches on a regular basis reduces security vulnerabilities that could compromise your server and the data stored on it.
Antivirus Management: Checking the status of your antivirus software is essential in keeping viruses, malware, and greyware off your server that could lead to a major outage. We will manage the status of your antivirus software and make sure that your system is up to date with the latest virus signitures as well as verify that status of virus scans.
Technical Support Services
Remote Desktop Support/Hosting Solution Management: Phone support, quick questions, remote trouble shooting. When you call us, we’ll be happy to answer your questions or connect with your system remotely to offer assistance and trouble shooting.
Procedure and Policy Documentation: Documentation or technical writing. Great for Disaster Recovery planning and ISO certification. All companies should have a RunBook that demonstrates the IT configuration of your company, contact information, vendors, passwords, warranty, inventory, and network diagrams.
Procurement Services: Need help getting the right equipment ordered for your business? We will work with your team to ensure that we are putting together the right equipment for your current and growing needs.
IT Project Management: For technical projects that need to be managed by experienced consultants. System upgrades, network updates, office moves, GAP analysis, technology refresh, service upgrades, etc.
Onsite Server Support: Support services for your servers. System administration, troubleshooting, maintenance, software installation, equipment moves, etc.
Onsite Exchange Support: Support for your exchange server. Troubleshooting, administration, management, maintenance, etc.
Onsite Workstation Support: Technical support and assistance for computer systems in the office. Software installation, virus removal, new computer set up, troubleshooting, etc.
Onsite Network Support: Routers, internet, firewall, switch support, cabling, etc.
Onsite PDA Support: Personal Device Assistant (i.e. cell phones). Blackberry, iPhone, Palm, etc.
IT Staffing Services: Full time staffing of IT personnel for your organization.
Sr. Consultant: Technology planning, GAP Analysis, IT Assessment, etc.
Call today for a Free Consultation
510-232-2321
“Our company was expanding rapidly and we needed cost-effective technology solutions deployed quickly without service interruption. Dave recommended solutions, bid against two much bigger competitors, won the contracts and deployed the technology on time employing the use of a very creative and knowledgeable staff. On all three projects, Dave delivered highly reliable solutions sans downtime. I highly recommend Dave and Moonknight as a solution partner.”
- JohnRiebkes
IT Manager
“I have used other IT guys before and none have come anywhere close to the quality of service, and swiftness of problem solving that David performed. An absolute miracle worker. I couldn’t be happier. Thank you so much MoonKnight for the swift end to my computer nightmare! You will be the first person I call if I ever have computer problems in the future!”
”A very happy and satisfied business owner.”
- George Ferrer
XL Salon Inc.“I am a senior executive at an investment bank and online brokerage in Oakland , California . On two separate occasions, MoonKnight Networks came in and helped us restore and repair laptop computers. The company’s staff is fast, competent, and friendly. MoonKnight provided my firm excellent service at very affordable prices. I am a repeat customer.”
- Michael B.
Senior Executive
Internet Securities®
info@internetsec.com
Please visit us at www.internetsec.com“As the year 2008 is coming to an end, I thought I take this opportunity to express my appreciation for the outstanding IT services that you have been providing to our company. You have always been available when we needed your services and your proactively has eliminated some of the computer software and hardware problems that we were routinely experiencing before we signed a service contract with MoonKnight Networks, Inc. Again, thanks for your reliable support and have a Happy New Year.”
- Masood Ghassemi, P.E., Ph.D.
R&M Environmental and Infrastructure Engineering, Inc.
E-mail: mghassemi@randmenvironmental.com
Please visit us at www.randmenvironmental.com“Thanks [MoonKnight], for setting up our network system connecting our workstations with a stand alone server. This has greatly improved our efficiency and productivity. Our battery back-up system also gives us peace of mind. Having experienced a hard drive crashing and trying to retrieve needed company data is an experience I would prefer not to repeat.
We appreciate you working with our staff, so we would have complete understanding of our new equipment. All data from the old pc to the new server, intergrated data from old programs to newly installed applications configured for our networked system, everything is working great!
Your service has been excellent. It’s great to have you in our “technical support corner” so to speak. Whenever we call or e-mail with a computer or internet problem, your quick response helps us keep the office up and running. Keep up the good work.”
Sincerely,
Patricia Skillman
President
Vintage Fire Protection“I’ve worked with MoonKnight for the last year. The technicians are not only responsive, but have great customer service skills. On several occasions they have talked me through problems over the phone making trouble shooting quick and easy. We didn’t have to stop working and wait for one of the technicians to show up. [MoonKnight] has been able to troubleshoot our server remotely and walk me through most problems.”
“Response time is phenomenal.”
- Erin Allen
Office Manager
BCF Residential Real Estate Services“MoonKnight Networks has managed the telecom and IT infrastructure for the Communications Technology Cluster for three years. They have consistently provided reliable, responsible, dependable service. I recommend them highly.”
- Joe Gross
CEO – Communications Technology Cluster, LLC
Rotunda Building
Oakland, CA 94612
http://www.ctcluster.com“MoonKnight Networks’ IT consultants saved my company’s data and systems in a moment’s notice. In just under 1 hour after our network server crashed, [MoonKnight] was referred to us, troubleshot via phone, but then drove out to diagnose and recover our systems to 100%. He explained every step along the way soliciting feedback. David and his team are tops. I have referred then several times to others. I highly recommend David and MoonKnight Networks IT Team.”
- Amos White
“David is a great worker, very trustworthy, and very knowledgable. I will use him again and again for all my IT needs.”
- Lisa Cresswell
“Listen to Dave and he will ensure your systems are protected and running smoothly at a fair price. Dave is reliable and smart.”
- Scott Curtner
Bank of America
Concord, CA“I’ve worked with David MacDonald for several years in multiple capacities. David is a very sharp technologist provding technology solutions to both fortune 500 companies as well as small/medium sized businesses. He is unique because he has an advanced skill set in both business and technology solutions. He offers the whole solution. David is able to provide valuable consulting to both Chief Executive Officers and technical leads. I would consider him one of the best. On top of that, David is able to lead a team in providing the best business solutions based on technology to his customers. It continues to be my pleasure to work with him on projects.”
- Scott Afshar
Cisco
San Francisco, CA“While we worked together, Dave was responsive, friendly and easy to work with. I always knew my problems would be resolved quickly when I called Dave for technical support issues. I recommend Dave and his company, MoonKnight Networks to anyone considering outsourced technical support”
- Lisa Wong
Chevron
Richmond, CA
MoonKnight Networks
Phone: 510-232-2321
Email: info@MoonKnight.com
Rotunda Building, 300 Frank H Ogawa Plz, Ste 210
Oakland, CA 94612
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